Terms of Service

By using the MCKENZIE INSTITUTE AUSTRALIA (MIA) website you consent to the following terms and conditions and the described use of personal information.  These terms and conditions apply to all online purchases, bookings and e-mail subscriptions.

MCKENZIE INSTITUTE AUSTRALIA reserves the right to make changes and amendments to these Terms and Conditions on an ongoing basis.


Every effort is made to ensure the accuracy of our website contents.


All prices quoted on our website are in Australian Dollars and include GST.


This cancellation policy applies to all cancellations, including those due to medical, personal or family reasons. An applicant who wishes to cancel or withdraw from a course or education event must do so in writing, addressed to the course administrator.

Please confirm with the course administrator that the course or education event is proceeding before making non-refundable travel or accommodation arrangements.

Cancellation by You:

1.    If you withdraw or cancel your booking 3 or more weeks from the course or education event start date, you will receive a refund of the course fee less a $150 administration fee.

2.    No refunds will be given if you cancel or withdraw 3 or less weeks from the course or education event start date.

3.    No refunds will be given if you do not attend or complete the entire course or education event, once it has commenced

Cancellation by the McKenzie Institute Australia (MIA):

1.    MIA will endeavor to run all advertised courses or education events. If circumstances occur that force us to cancel a course or education event, you will receive a full refund.

2.   MIA aims to provide a minimum of 2 weeks’ notice before any cancellation

3.   MIA is not liable for any additional expenses you incur if a course or education event is cancelled e.g. travel expenses or accommodation

Waiting List

If a course or education event is full, participants may register for the equivalent course at another venue or request in writing to be placed on a waiting list for that course. If a position becomes available on that course or education event, MIA will endeavour to contact participants, via their preferred contact details, in the order they are on the waiting list.

Order of courses

Part A must be completed first and Part D last. Participants may choose the order in which they complete Parts B and C. Full completion of Parts A-D is a prerequisite for the International Credentialing Exam


To qualify for multicourse discounts, the relevant courses or education events must be completed within one calendar year.

Participant's Responsibilities

  1. It is the participant’s responsibility to ensure they have current national professional registration
  2. You accept that these courses have a practical component to them, which if applied inappropriately may involve elements of risk or discomfort. By agreeing to these terms and conditions, you take personal responsibility for your own actions and if you are unsure of your suitability, to discuss this prior to the course with the MIA Course Coordinator.
  3. MIA takes no responsibility for damage, death or injury caused to you or by you as a result of course participation
  4. MIA takes no responsibility for the use of any material or skills with any future patients following completion of your course. You must at all times work within your own ability and scope of practice. We reserve the right to refuse your acceptance on a course if we feel it is outside your scope of practice and may put other participants at risk or injury or discomfort
  5. It is your responsibility to ensure you have professional liability insurance to cover you for your attendance at the course and the course content. We reserve the right to refuse entry to a course if you cannot demonstrate you have appropriate liability insurance. MIA will not be liable for any refund in these circumstances
  6. MIA reserve the right to remove any person from a course if their behaviour is deemed by the tutor to be detrimental to the group, unsafe or adversely affecting the groups' enjoyment.  MIA will not be liable for any refund in these circumstances.